Frequently Asked Questions
Everything you need to know about shopping with Fleshlight EU
What are your shipping rates and delivery times within the EU?
We offer standard and express shipping to all EU member states. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Shipping costs are calculated at checkout based on your location.
Is the packaging discreet?
Yes, privacy is our priority. All orders are shipped in plain, unmarked cardboard boxes with no mention of the store name or contents on the exterior label.
What is your return policy for hygiene products?
Due to the intimate nature of our products, we can only accept returns on items that are unopened, unused, and still in their original factory-sealed packaging within 14 days of delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and iDEAL for your convenience.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products authentic and body-safe?
Every product sold on our site is 100% authentic and manufactured using high-quality, body-safe materials that meet all EU safety standards and regulations.